Reuters: Technology News: Netflix blames Amazon for Christmas Eve outage

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Netflix blames Amazon for Christmas Eve outage Dec 26th 2012, 03:32 Tweet Share this Email Print Related News Christmas provides Connecticut town a break from mourning 6:15pm EST Netflix suffers Christmas Eve outage, points to Amazon 2:13pm EST Analysis: Amazon, Google on collision course in 2013 Sun, Dec 23 2012 Owner of OpenTV slaps Netflix with patent lawsuit Wed, Dec 19 2012 Netflix rival Redbox starts movie streaming this month Wed, Dec 12 2012 Analysis & Opinion Instagram unleashes a thousand words Counterparties: 43 words you can't say on Facebook A sign is shown at the headquarters of Netflix in Los Gatos, California September 20, 2011. Credit: Reuters/Robert Galbraith By Sam Forgione NEW YORK | Tue Dec 25, 2012 10:32pm EST NEW YORK (Reuters) - An outage at one of Amazon's web service centers hit users of Netflix Inc's streaming video service on Christmas Eve and was not fully resolved until Christmas Day, a spokesman for the movie rental company said on Tuesday. The outage impacted Netflix subscribers across Canada, Latin America and the United States, and affected various devices that enable users to stream movies and television shows from home, Netflix spokesman Joris Evers said. Such devices range from gaming consoles like the Nintendo Wii and PlayStation 3 to Blu-ray DVD players. Netflix, which is based in Los Gatos, California, has 30 million streaming subscribers worldwide, of which more than 27 million are in the Americas region that was exposed to the outage and could have potentially been affected, Evers said. Evers said the issue was the result of an outage at an Amazon Web Services' cloud computing center in Virginia and started at about 12:30 p.m. PST (2030 GMT) on Monday and was fully restored before 8:00 a.m. PST Tuesday morning, although streaming was available for most users by 11:00 p.m. PST on Monday. The event marks the latest in a series of outages from Amazon Web Services, with one occurring in April of last year that knocked out such sites as Reddit and Foursquare. "We are investigating exactly what happened and how it could have been prevented," Evers of Netflix said. "We are happy that people opening gifts of Netflix or Netflix capable devices can watch TV shows and movies and apologize for any inconvenience caused last night," he added. Officials at Amazon Web Services were not available for comment. Evers, the Netflix spokesman, declined to comment on the company's contracts with Amazon. (Reporting by Sam Forgione; Editing by Leslie Gevirtz and Matt Driskill) Related Quotes and News Company Price Related News Tweet this Link this Share this Digg this Email Reprints We welcome comments that advance the story through relevant opinion, anecdotes, links and data. If you see a comment that you believe is irrelevant or inappropriate, you can flag it to our editors by using the report abuse links. Views expressed in the comments do not represent those of Reuters. For more information on our comment policy, see http://blogs.reuters.com/fulldisclosure/2010/09/27/toward-a-more-thoughtful-conversation-on-stories/ Comments (0) Be the first to comment on reuters.com. Add yours using the box above.

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